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Shipping & Delivery

  • Q1. When will you ship out my order?
  • Q2. Which couriers do you use?
  • Q3. Where can I track my order?
  • Q4. Why have I received a different item from what I ordered?
  • Q5. What should I do if my item arrived with parts missing?
  • Q6. Are parcels covered by transit insurance?
  • Q7. Do you deliver everywhere in New Zealand?
  • Q8. Do you ship internationally?
  • Q9. Do you provide combine shipping service?
  • Q10. Can I or my own courier pick up my order from your warehouse?
  • Q11. What happens if I am not at home when the courier delivers my orders?
  • Q12. What happens if I do not receive my order by the estimated delivery date?
  • Q13. Can you ship my order to my PO BOX address?
  • Q14. How do I change the shipping address?
  • Q1. When will you ship out my order?

    Most of the items will be sent out on the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.

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  • Q2. Which couriers do you use?

    Our Partner Couriersare Courierpost and Aramex/Fastway. http://www.Courierpost.co.nz/ http://www.Aramex.co.nz

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  • Q3. Where can I track my order?

    We will send you an email with your parcel’s consignment number and tracking details once your item has been dispatched.

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  • Q4. Why have I received a different item from what I ordered?

    Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

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  • Q5. What should I do if my item arrived with parts missing?

    Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

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  • Q6. Are parcels covered by transit insurance?

    All delivery shipments are fully insured. If your item is lost in transit, we will replace it at our cost. Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

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  • Q7. Do you deliver everywhere in New Zealand?

    Our partner couriers are able to deliver parcels to most areas (including PO Box) within New Zealand . However, they may not be able to deliver to some island addresses. Surcharges apply on deliveries to rural areas and island addresses. For the rural address checking, please go to: https://www.addresscheck.co.nz/

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  • Q8. Do you ship internationally?

    Currently we are unable to make shipments to locations outside New Zealand. However,we are considering the potential of expanding globally. We will keep you informed via our weekly Newsletter. Subscribe to our Newsletter now.

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  • Q9. Do you provide combine shipping service?

    Yes, we do. If you purchase multiple items, our system will automatically calculate the combine shipping fee for you when you check out.

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  • Q10. Can I or my own courier pick up my order from your warehouse?

    We are unable to offer a pickup because we are trying to ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick-up service would complicate our logistics process and delay delivery time for all customers.

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  • Q11. What happens if I am not at home when the courier delivers my orders?

    As our couriers require signatures when customers receive parcels, the delivery driver will leave an information card at your address to notify you. Please follow up the instructions shown on that card. If you want the parcel to be delivered while you are not home, please leave your authorization message in the Delivery Instruction section when you check out your order.

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  • Q12. What happens if I do not receive my order by the estimated delivery date?

    The estimated delivery date is counted from the day we dispatch your items, we suggest you to trace your parcel first, or you can contact us and we will resolve this matter as soon as possible.

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  • Q13. Can you ship my order to my PO BOX address?

    Yes, We CAN ship your order to PO BOX addresses.

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  • Q14. How do I change the shipping address?

    To change address in your BestDealsaccount, please log into your account and click on "Address Manager", then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to complete. However, if you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been dispatched.Back to Top